Contact

Write to us and a person replies

Pick whichever of these fits. They all reach us — the split just helps your message land with the right person faster.

Send a message

Or write to us here

Please don't include passwords or payment details.

How to reach us

Four ways in

General questions

What the product does, whether it fits how you teach, anything you can't find an answer to.

hello@tutorition.com

Help with your account

Login trouble, billing, or something behaving oddly. Tell us what you were doing and what you saw — it saves a round trip.

hello@tutorition.com

Schools and groups

If you want several tutors or a whole cohort on Tutorition, write to us and we'll work out what makes sense.

hello@tutorition.com

Privacy and your data

Access, correction or deletion of personal data.

privacy@tutorition.com

Before you write

Two things that might be quicker

Check the FAQ

Most questions about how tests, results and explanations work are answered there.

Read the FAQ

Locked out of your account?

Reset your own password in under a minute — no need to wait for us.

Reset your password

FAQ

Questions we get a lot

If yours isn't here, email us — that's what the addresses above are for.

All FAQs
I forgot my password.+
You don't need us for that. Use “Forgot your password?” on the login page and we'll email you a reset link.
How quickly will I hear back?+
We're a small team and we read every email. We'd rather not promise a response time we can't keep to, so we won't — but nothing sits unanswered.
Can I see a demo before I pay?+
There's a free trial (7 days for students), so you can try the real thing rather than watch someone else use it. If you'd still like a walkthrough, email us.
Do you have a phone number?+
Not yet. Email reaches us properly and leaves a record for both of us, which matters when it's about an account or someone's data.

Or just try it

There's a free trial (7 days for students), no card needed. Most questions answer themselves once you've sat a test.

Report an issue

Tell us what went wrong. We'll look into it and email you if we need more detail.